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Checking tone of COVID-19 information on transavia.com
In these uncertain times, what do passengers think of the information provided before flying?
Yvonne started the session with a welcome to the 5 customers – all who had flown with the airline before, ranging from very frequent flyers, to incidental flyers.
She shared the page and used the 5hellos session guide to lead the conversation. She asked questions like :
Yvonne told us after that the conversation guide made it fun, comfortable and engaging.“It wasn’t much different from talking to my friends, honestly.”
The information is accurate, complete and easy to understand. But panelists missed a sense of reassurance. Does Transavia have everything under control during the pandemic?
Find out how 5hellos can work for you.