
Prototype testing an application flow with 5 start-ups
Is the online application flow self-explanatory, user-friendly and smooth? The Amsterdam Municipality Initiative " Innovation Partners" wanted to evaluate and improve their new online tool for applying for a public tender. Their main target group: Start-up companies.
Although the form's interface was perceived as clear and comprehensive, using 5hellos, they identified some crucial factors for the success of the tool.
Based on a 2-minute survey that was filled in by the 5 innovators before the conversation, Lea led the session to find out how they perceived the tool. What followed was a lively discussion.
"Helping the municipality of Amsterdam with feedback on a new, public tender tool was great. It's often a daunting process, so good to have our opinions included."
Although the interface was deemed clear and comprehensive, the panelists indicated that the tool would benefit from extra attention to the quality and presentation of the information.
The insights from the discussion were summarized in a compact report with actionable recommendations.
For example:
Want to find out more on how 5hellos can help improve the usability of your work? Let's talk.
5hellos is an initiatief of Cnote, a customer experience strategy, research and design bureau in Amsterdam.
020 215 7485
info@5hellos.com
John M. Keynesplein 12-46
1066EP Amsterdam
The Netherlands
Find out how 5hellos can work for you.