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Exploring two ordering screens on a tablet
An Amsterdam restaurant wants to let customers place their own orders. They designed two order screens and are curious how people respond.
Daan owns a vegan restaurant in Amsterdam. Because of COVID-19, he decided to start using tablets – as they were easy to sanitize – to reduce physical contact between customers and staff.
After Daan welcomed the panelists, he showed them 2 versions of the order screen (which they explored before the session individually). During the discussion that followed, Daan learned about how people order in a restaurant and what they need to order with a tablet.
5hellos is an initiatief of Cnote, a customer experience strategy, research and design bureau in Amsterdam.
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